Refund Policy

Cancellations

You can change or cancel your order within 24 hours of placing it. After that, your order may already be in processing and we may not be able to change it. If you cancel within 24 hours, your refund is processed within 10 business days.

Returns

You have 30 days from delivery to return an item. Items must be new, unused and in their original packaging. We do not accept returns of used, worn or damaged items resulting from normal use or misuse.

To start a return, email us at holmlivinginfo@gmail.com within 30 days of delivery with your order number and the reason for your return. We will confirm your return and send you the return address. Please do not ship anything back before we confirm, and include your order number and name inside the package.

Returns are sent to the address we confirm with you, which is usually the maker's warehouse. Depending on the piece, this may be in the United States or overseas. Return shipping is paid by the customer, except for items that arrive damaged, and we will confirm the return address before you send anything, so you know where it is going and can check the cost first.

If your order qualified for free shipping, the outbound shipping cost we paid to deliver it is deducted from your refund. We will tell you that amount in writing before you send anything back, so there are no surprises.

We do not offer exchanges. If you would like a different item, return the original for a refund and place a new order.

Refunds

Once your return reaches us, we inspect it and issue your refund to your original payment method within 21 days. Depending on your bank, it can take a few additional days to appear on your statement. If you have not seen it after that, contact us and we will follow it up with you.

All refunds are processed in U.S. Dollars (USD), the currency of your original purchase. Any fees charged by your bank for currency conversion are the responsibility of the customer.

Damaged items

We package every order to arrive safely. An item is considered damaged if it has a defect or is physically broken. A dented box with the product in good condition is not considered damage.

If your item arrives damaged, email us within 48 hours of delivery with a clear photo of the damage. We will send a replacement or a full refund at no cost to you, and you will never pay return shipping for a damaged item.

Lost, stolen or delayed packages

If your order is lost or stolen in transit, email us with your order number and we will resolve it with a replacement or a full refund. You do not need to chase the carrier yourself, we will do that.

Delivery times can be affected by weather, carrier backlogs and holidays. Where a delay is outside our control we cannot guarantee the original delivery window, but we will keep you informed, and you can cancel for a full refund at any point before your order ships.

Questions

Email holmlivinginfo@gmail.com or call +61 450 145 594. We reply within one business day, Monday to Friday, Sydney time.