Shipping policy

Where we ship

HOLM ships anywhere in the United States. The Last Light Screen ships to the contiguous United States only, so it cannot be delivered to Alaska or Hawaii. We do not ship to PO boxes or APO addresses, and we do not ship outside the United States.

Delivery times

Every piece is shipped directly by the maker or their warehouse, so delivery depends on the piece. The windows below are total times, from the day you order to the day it arrives. Orders placed on weekends or public holidays start the next business day.

Most pieces, 1 to 3 weeks

The Last Light Fire Table, The Last Light Lantern, The Last Light Screen, The Last Light Blanket, The Long Drive Awning, The Long Drive Hammock, The Long Drive Poncho, The Long Drive Washer, The Long Drive Espresso, The After Six Seat and The After Six Snack.

Made to order pieces

These are made after you order, and the delivery window is shown on each product page and at checkout.

One More Scoop: 5 to 9 weeks
The Long Drive Rack: 5 to 7 weeks
The Long Drive Stand: 7 to 8 weeks
The Long Drive Tent: 7 to 8 weeks
The Long Drive Kayak: 9 to 10 weeks

You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Freight delivery

The Long Drive Tent ships by freight carrier because of its size and weight. The carrier will contact you by phone to schedule a delivery window, so please make sure the phone number on your order is one you answer.

Freight delivery is curbside. Curbside means the item is delivered to the end of your driveway or the curb in front of your home, and you are responsible for moving it inside.

Please measure your doorways, hallways and stairs before ordering a large item. We cannot accept a return because an item does not fit.

Shipping cost

Shipping is free on all orders over $349. Orders of $349 or less are charged a flat $9.95 shipping fee, shown at checkout before you pay. We will never add a charge after your order is placed.

Tracking

You will receive tracking by email once your order ships. If you have not received tracking within the time you expected, email us at holmlivinginfo@gmail.com and we will find out where your order is.

Delays

Weather, carrier backlogs and holidays can add time. If your order is delayed beyond the window above, we will email you before you have to ask.

Incorrect addresses

Please check your shipping address at checkout. If a package is returned because of an incorrect address, we will reship it once you cover the reshipment cost.

Damage in transit

Inspect your delivery before you sign for it. If the packaging is visibly damaged, note it on the carrier's paperwork and photograph it. This matters, because once you sign a clean delivery receipt the damage becomes much harder to claim. Then email us within 48 hours at holmlivinginfo@gmail.com with photos and we will make it right. See our Refund Policy for details.

Questions

Email holmlivinginfo@gmail.com or call +61 450 145 594. We reply within one business day, Monday to Friday, Sydney time.

HOLM
85 Railway Parade, Erskineville NSW 2043, Australia